Terms & Conditions

Quotations And Estimates

All quotations and estimates provided by Cyber Chimp are valid for a period of 10 days from date of issue. Quotations not accepted within this timeframe must be re-issued.

All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to Cyber Chimp within the 30 day period from date of issuance.

All quoted prices, excluding where indicated, do not include Goods and Services Tax.

Estimates may be provided by Cyber Chimp to offer the client a guide on the projected costing of a project prior to any discovery or research for said project.

All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.

All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.

Cyber Chimp reserves the right to suspend the services/quotation at any time, without any prior information.


Payment Terms

All quotations provided by Cyber Chimp, require a 40% deposit upon acceptance

Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion.

Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.

Cyber Chimp will only commence work on the quoted application once any deposited funds have cleared

The customer will not be entitled for any service in case of delay in payment for more than 10 days from the final date of installation / date of project / module completion.

If opted for service beyond the 12 months of maintenance period or as agreed by Cyber Chimp, The Annual Maintenance Charges (AMC) will be normally applicable 30% (PERCENT) of original development cost of Project / Module. Each year the development cost for new modules will be added to the initial development cost for the calculation of the AMC.

The AMC percentage shall be decided by the Cyber Chimp, which depends upon the amount of efforts and work required. This percentage may vary each year.

The recurring / renewal amount of the domain and hosting are subjected to change as per the market rates.

Cyber Chimp disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Kolkata, West Bengal, India


Intellectual Property

Unless specified, all quotations provided by Cyber Chimp, do not include any source code license.

All source code and associated intellectual property relating to said source code, developed by Cyber Chimp , solely remains the property of Cyber Chimp , except where specific code license has been issued to the client and said issuance has been indicated in writing from Cyber Chimp .

Cyber Chimp reserves the right to implement licensing features within the quoted application, except where code license has been issued by Cyber Chimp.

Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by Cyber Chimp for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.

Any costs incurred by Cyber Chimp for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing Cyber Chimp code license for the quoted application.


Cancellations

Should the client wish to cancel acceptance of the quotation, Cyber Chimp will invoice the client for any work completed to date, as a percentage of the total work involved

The minimum cancellation fee will be 30% of the signed quotation.


Content

Clients are required to ensure that the content of the application being quoted adheres to all the current Indian legislation regarding publication.

The client shall further indemnify Cyber Chimp in respect of any claims, costs and expenses that may arise from any material included within the quoted application by Cyber Chimp at the client’s request.

Cyber Chimp reserves the right not to include any material supplied by the client within the quoted application if Cyber Chimp deems said material inappropriate of offensive.

Cyber Chimp will not populate the application with the final content unless said content is delivered to Cyber Chimp in digital format prior to commencement of work. Said content, if available, will be used for testing purposes and may not be formatted how the client requires it. If content is not available mock placeholder content will be used.

It is the client's responsibility, in all cases, to ensure the applications content is displayed and formatted as they require.

If the client cannot format the applications content, Cyber Chimp will offer this service at a separate cost at the time of the request.


Completion Of Work

All timeframes offered by Cyber Chimp to the client are estimates. The intrinsic nature of software development and its intricacies do not offer Cyber Chimp the luxury of defining definite timeframes.

Cyber Chimp will Endeavour to complete all work within the estimated timeframes discussed with the client in the quotation. However, Cyber Chimp will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe.

Cyber Chimp will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.

The quoted application remains the property of Cyber Chimp until all obligations have been met for release of said application to the client.
If Cyber Chimp is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.


Errors And Liabilities

Cyber Chimp will pursue due care to ensure applications create by Cyber Chimp are free of errors.

Cyber Chimp will correct any errors made by Cyber Chimp staff in the undertaking of the quoted application.

Cyber Chimp does not accept responsibility for losses or damage arising from errors within any application.

Cyber Chimp does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Cyber Chimp may require in completing the quoted application.


Changes To Site And These Terms And Conditions

This Site and these Cyber Chimp Terms and Conditions may be amended, revised, changed, updated or modified by Cyber Chimp with or without notice. Please review this link on a regular basis for changes. Continued use of this Site following any change to the Cyber Chimp Terms and Conditions constitutes your acceptance of any such change to the Cyber Chimp Terms and Conditions.

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